IncidentIQ Ticket Submission
Submit a Ticket
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Submit a Ticket
Need technical help? Alvord USD uses IncidentIQ to manage support requests for devices, software, and accounts. Follow the steps below to create a work order — or jump straight to the ticket portal.
Click below to create a ticket Or navigate to the Alvord IncidentIQ portal and sign in with your district .org email address. iiQ Ticketing
How to Submit a Ticket
1 Sign in with Microsoft Azure Select Microsoft Azure to log in with your .org email address.
2 Select “+ New Ticket” From your dashboard, choose + New Ticket and pick a category to begin a new work order.
3 Answer the prompted questions Creating the work order will simply require you to answer the questions as they appear. *Please include the serial numbers for the devices when available.
4 Describe the issue & add details The last step provides space to describe the issue, provide location and room details, and add additional user notifications.
5 Attach a file & submit Finally, before submitting the ticket, you can attach a supporting file (such as a screenshot), then submit your work order.
Your IncidentIQ Landing Page
From your landing page, you can see active tickets, assets that have been worked on, and a knowledge base for any questions. Some features are already active, and others will become active as the implementation ramps up.
Resources & Quick Links
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Prefer to Talk to Someone?
Contact the Technology Help Desk — (951) 509-5180 · Monday–Friday, 7:30 AM to 4:30 PM